Terms of Service

These terms are an agreement between you and Solo Software ("we", "us"), the maker of Hand. By creating an account or using Hand, you agree to them. If you use Hand for a business, you're agreeing for that business too.

The service

Hand helps small service businesses send estimates and invoices, get paid, and keep track of inventory, expenses and mileage. We work to keep Hand available and correct, and we'll keep improving it. Features may change over time.

Your account

• Give accurate information and keep your password safe. Turn on two-factor sign-in if you can.
• You may share your login with people who help run your business. You're responsible for what's done with it.
• You must be at least 18 and able to make this agreement.

Price and billing

• Hand costs $20 a month for each business, with everything included. There are no other plans.
• Hand never takes a cut of your payments. Online payments are processed by Stripe at its own rates, which are between you and Stripe.
• Your subscription renews each month until you cancel. Cancel any time; you keep access until the end of the month you paid for. We don't give partial refunds.
• If we ever change the price, we'll tell you at least 30 days ahead.

Your data

What you put into Hand is yours. You give us permission to store and process it only to run Hand for you, as thePrivacy Policy describes. You can export it whenever you like. You're responsible for having the right to the customer information you enter.

Using Hand fairly

Don't use Hand to:

• send messages to anyone who isn't your customer, or who hasn't agreed to get texts from you;
• send marketing, spam or anything misleading;
• break the law, or harm Hand, its users or anyone else.

We may suspend accounts that do, after telling you why when we can.

Text messages

Program: Hand invoice notifications. Businesses that use Hand can text their customers links to their estimates and invoices, payment-due notices and payment reminders, from Hand's number (844) 623-9437.

• Consent: a business texts a customer only after the customer agrees and the business records it in Hand. See how customers agree.
• How often: varies with your jobs, usually a few messages per estimate or invoice.
• Cost: message and data rates may apply. Hand never charges customers for texts.
• Stop: reply STOP to any message to stop all texts from Hand's number. Reply START to receive them again.
• Help: reply HELP, or write to [email protected].
• Carriers aren't liable for delayed or undelivered messages.
• Mobile numbers and texting consent are never sold or shared for marketing. See thePrivacy Policy.

Businesses using Hand agree to text only customers who have agreed, only about their own work, and to honor every STOP.

Ending the agreement

You can cancel and delete your account at any time. We can end this agreement with 30 days' notice, or right away if you seriously break these terms. Either way, you can export your data first.

Disclaimers and limits

Hand is provided as is. We work hard on it, but we can't promise it will always be available or free of errors. Hand isn't tax, legal or accounting advice; check with a professional. To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim, and we aren't liable for indirect or lost-profit damages.

Changes

If we change these terms in a way that matters, we'll update the date above and tell account holders by email before the change takes effect.

Contact

[email protected]